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Reviews for Surfshark VPN Extension

Surfshark VPN Extension by Surfshark

3.6 Stars out of 5
5
539
4
136
3
60
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51
1
271
1,057 reviews
  • by Firefox user 13428877, a year ago
    Really like how easy it is to use although the current upgrade (since I used my laptop) broke something because I can still do things like verify my account and use other features but when I click on connect I keep getting a " initial_request_failed" error which doesn't go away even after turning off the clean web option (which was off before anyways) and reinstalling the add-on however the app on my laptop works just fine.

    Developer response

    posted a year ago
    Hi there, thanks for the feedback. We're sorry to hear that you've had an issue with the extension after the update and would love to help - perhaps you can reach out to our support team at support@surfshark.com or via the live chats on our site?
  • by Владимир, a year ago
  • by Firefox user 18447677, a year ago
    I downloaded SS for MS and Firefox when I set up this PC, and SS shows up when I look at my extensions. However, when I look in the SS security section of SS, it tells me to download both SS for MS and Firefox(FF). MS downloaded and install with no problems. When I try to download SS for FF I get a FF popup that tells me FF doesn't monitor SS or recommend it and there is no download button. It does offer a remove option. As RESULT, I am guessing SS for FF is already installed, but it I am confused with why SS is recommending/ saying I need to download either MS or FF when the set them up previously and why one downloaded and the other does not. What is the deal?

    Developer response

    posted a year ago
    Hey there, sorry to hear about the confusing situation you've run into. We'd love to look further into it and help however possible, could you reach out at support@surfshark.com or via the live chats on our site?
  • by reza, a year ago
  • by sara, a year ago
  • by Handsome Reg, a year ago
  • by gomi, a year ago
  • by Firefox user 18000385, a year ago
    WORK AS PROMISE
    IN CASE OF ANY DEFICIENCY THEY ACT VERY FAST TO FIXED
  • by Firefox user 18431290, a year ago
    It´s such a bad AddOn I can´t even tell...The Android app is ok but this one...It´s literally not possible to surf on Firefox with this add one. I would understand that there are some negative points regarding the performance of loading any sites but in this case almost no site is loading. It´s such a mess and I am pretty disapointed on this point.

    Developer response

    posted a year ago
    Hi there, thanks for the feedback on our extension. We're really sorry to hear that you've been facing issues with it and would love to help. We'd first suggest reinstalling the extension on your browser and trying a few different locations. Aside from that, our support team can provide additional steps, so be sure to reach out to them at support@surfshark.com or via the live chats on our site.
  • by Firefox user 14476612, a year ago
  • by Firefox user 13593332, a year ago
    Does what it says. Extremely happy for the past 3 years now.
  • by Toastie, a year ago
  • by n0noob, a year ago
  • by 346q356b, a year ago
  • by Firefox user 16813848, a year ago
  • by fluffystupi, a year ago
  • by Firefox user 16708984, a year ago
  • by Raymeyy, a year ago
  • by Firefox user 18405197, a year ago
    無法使用專屬靜態IP

    Developer response

    posted a year ago
    您好，感謝您的回饋。 得知您無法使用您的專用 IP，我們深表遺憾，我們很樂意為您調查此問題。

    您可以透過 support@surfshark.com 或加入我們網站上的即時聊天聯絡我們的支援團隊嗎？
  • by Martyn, a year ago
    Been using this for a while. Pages and websites load more quickly and streams run smoothly when I turn it off. Sometimes I'll forget and wonder why a stream has frozen or why a page isn't loading. Then I remember, turn off Surfshark for the maximum 2 hours and everything works again. Windows 11 provides excellent anti virus protection and most if not all ISPs can get round VPNs. So spending money this software is a waste.

    Developer response

    posted a year ago
    Hi Martyn, thanks for your feedback. We're sorry to hear that you had problems with the performance of certain websites while using Surfshark. We would be happy to assist you with these issues.

    Could you get in touch with our customer support team at support@surfshark.com or via live chats on our website?
  • by Scharnweber, a year ago
  • by Firefox user 18170988, a year ago
  • by Lorddevil, a year ago
  • by foxcollective76, a year ago
  • by Firefox user 18071554, a year ago
    Great Extension! Allows me to browse the web during the working hours! Allows me to access most of the websites we need to go to and get the info from!