Reviews for NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox by NordVPN
2,548 reviews
- Rated 1 out of 5by Firefox user 16881103, 4 years ago4th year as nordvpn paid user(still 2 years remain to expire), and it is not working anymore! Fix it, please.
Developer response
posted 4 years agoHello. We're sorry to hear about your experience with our service. If you’re facing any issues with our VPN app, do not hesitate to contact our customer support team. We’re ready to help you 24/7 at support.nordvpn.com. -G.M. - Rated 1 out of 5by Redjard, 4 years ago
Developer response
posted 4 years agoHello. Sorry to hear about your experience. Please try reinstalling our extension. If the issue persist, please try fully reinstall your browser. If anything, please contact our support via live chat at support.nordvpn.com. - M.M.- Rated 5 out of 5by Firefox user 12377065, 4 years ago
- Rated 5 out of 5by Firefox user 15832312, 4 years ago
- Rated 1 out of 5by Firefox user 16869947, 4 years ago
- Rated 3 out of 5by Firefox user 16044380, 4 years agoWorks well for the most part. The biggest problem I have is it will sign you out on occasion, I think after roughly a month, but the extension icon remains as if it were still signed in and connected. Pretty hard to protect your privacy when you get signed out without your knowledge or any warning.
Update: Looks like they may have updated the extension to show you're not signed in. But now it seems to have trouble logging in, or at least showing that you're logged in. I'll go through the login flow, wait a little and check the status in the extension, but find that it's still asking me to log in. Sometimes it resolves itself, sometimes I have to remove and re-add the extension for it to show properly.Developer response
posted 4 years agoHello. We're sorry to hear about the issue! We would suggest fully reinstalling the browser to see how it goes. In case the issue persists, please contact our customer support, and we’ll help you out. Our team is available 24/7 at support.nordvpn.com. -G.M. - Rated 5 out of 5by Firefox user 14527829, 4 years ago
- Rated 5 out of 5by Dreamliner, 4 years ago
- Rated 1 out of 5by WhatTheHellOfAVPN, 4 years agoSeriously bad, just like the Windows app. On the cellphone it is slightly better. This add-on simply does not work (most of the servers keep loading, then it creates a lot of problems with the logging in and logging out). They will probably respond to this review saying the same crap, hence I will not bother anymore and will pass to another service.
Developer response
posted 4 years agoHello. We're sorry to hear about your experience with our service. Please note that the VPN connection depends on many factors thus it would be best to contact our customer support, for them to take a closer look at the issue. We would be happy to help you out on this issue resolve. Our team is online 24/7 at support.nordvpn.com. -G.M. - Rated 5 out of 5by SWT, 4 years agoWorks just fine, no issues so far. Logged in, selected a country, and just forgot about it.
- Rated 1 out of 5by Firefox user 16859887, 4 years agoWill not stay logged in. When logged out it will not even allow logging back in, just says something went wrong. Requires removing and re-adding the add-on.
Developer response
posted 4 years agoHello. If the issue still persists after reinstalling the extension, please contact our customer support team at support.nordvpn.com for them to take a closer look at the issue. Our team is available 24/7 and is always glad to help. -A.S. - Rated 5 out of 5by nastiste33, 4 years ago
- Rated 1 out of 5by Mac, 4 years agoNord VPN is garbage. You have to keep disabling it in order to browse the internet, which defeats the entire point of having it. I requested a refund and they gave me the run around until it was past the "refund window" and then told me sorry but its to late. Absolute rip off, stay away.
Developer response
posted 4 years agoHello. We're sorry to hear that your issue is still unresolved. Could you please update your review with the Ticket ID you’ve received from our customer support? We’ll check your inquiry and provide you with further assistance. -G.M. - Rated 5 out of 5by changsu, 4 years ago
- Rated 5 out of 5by 螺丝钉, 4 years ago
- Rated 2 out of 5by Neon Knight, 4 years agoI am paid user, but from time to time it logged me out and wiped out my data like bypass list.
Developer response
posted 4 years agoHello. We're sorry to hear about this issue! Please try to fully reinstal the extension and to log in again. In case the matter persists, please make sure to contact our customer support team at support.nordvpn.com for them to check on the issue. -G.M. - Rated 4 out of 5by August West, 4 years ago
Developer response
posted 4 years agoЗдравствуйте. Пожалуйста, попробуйте переустановить расширение браузера, а затем проверьте, сохраняется ли проблема. Если проблема сохраняется, обратитесь в нашу службу поддержки клиентов по адресу support.nordvpn.com. -A.S.- Rated 4 out of 5by tippelaar, 4 years ago
- Rated 5 out of 5by Ruslan, 4 years ago
- Rated 5 out of 5by vivo, 4 years ago
- Rated 5 out of 5by mexicanboy, 4 years ago
- Rated 2 out of 5by Firefox user 16709199, 4 years agoNord VPN do a great job for great value, usually, but this extension won't log me in to my account.
Developer response
posted 4 years agoHello. Please try reinstalling the extension and try logging in again. In case you are still unable to login to your account, it would be best to contact our customer support team at support.nordvpn.com for them to check on the issue and help you solve it faster. -A.S.