Reviews for NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox by NordVPN
607 reviews
- Rated 1 out of 5by Firefox user 15641030, 5 years agoIt's annoying, each time I use, it starts ok, then, after some time, it slow down everything, then, it fails. The icon says connected, when I click it, opens a login screen and I'm not able to logout or disconnect. Since it thinks it's connected, when I try to login it says "check your connection". When I contacted the support, they said "uninstall the extension and use proxy" or "use the windows vpn app". I've paid for this service only becouse it has an extension. If I want to use a system-wide vpn, I use another vpn that I've already paid a long time ago.
Developer response
posted 5 years agoHello. Apologies for any inconveniences. We'd ask you to update your review with the Ticket ID that you've received after contacting our customers' support team, for us to check how was your inquiry handled on our end and provide you further assistance on the issue's resolve. Thank you! - Rated 1 out of 5by mev, 5 years ago
- Rated 1 out of 5by Firefox user 15625581, 5 years agoAdd-ons qui ne sert à rien. Blocages et baisse de débits incompréhensifs ! Vous feriez mieux de développer une page graphique pour Linux. Celle d'Android fonctionne maintenant Très Bien. Cordialement.
Developer response
posted 5 years agoBonjour. Tout fonctionne comme prévu de notre côté. N'hésitez pas à envoyer un courriel à l'équipe d'assistance de nos clients au cas où vous rencontriez un problème concernant la fonctionnalité de notre service. Notre équipe est disponible 24/7. support.nordvpn.com. - Rated 1 out of 5by Firefox user 13260415, 5 years agoDamn slow even at automatic connection. Loading every site lasts almost one minute. Crap. Don't reply with your bluffing. I will uninstall this "shyt".
Developer response
posted 5 years agoHello. Everything's working as intended on our end. It would be great if you could contact our customers' support team, for them to provide you with assistance on the issue's that you're currently experiencing resolve. Our team is available 24/7 at support.nordvpn.com. - Rated 1 out of 5by aventu, 5 years ago"The proxy server is refusing connections."
Same problem as other people mentioned. I get logged out, you can't log in anymore and the internet traffic is still blocked.
edit: I updated my browser and reinstalled the add-on. It works afterwards and after a few days I have the same problem again.Developer response
posted 5 years agoHello. Do update your browser and reinstall our extension to see whether the issue that you're currently experiencing persists afterward. In case it does regardless, drop a line to our customers' support team regarding further assistance on its resolve at support.nordvpn.com. - Rated 1 out of 5by Ian, 5 years agoWhen it works, it works well, but every so often, Nord signs me out and won't accept my password. It blocks all connection to the internet and there is no way to sign out. If I disable it, I can't then re-enter my details. The only workaround is to keep uninstlaling and reinstalling it. Their helpdesk have been unable to provide a solution.
Developer response
posted 5 years agoHello. It would be best if you could contact our customers' support team while specifying the issue, for them to check what could be causing it and forward your feedback to our devs. Our team is available 24/7 at support.nordvpn.com regarding instant assistance on any inquiry related to our service. Developer response
posted 5 years agoHello. Yes, our service is paid and you would need to purchase a subscription in order to benefit from it.- Rated 1 out of 5by hmmmmm, 5 years agoi've used it for whole year, works good but sometimes slow HOWEVER if it often cannot connect to specific regions and/or randomally logs you out after closing the browser, requiring you to log out and log in for it to function properly.
i wanted to give it 2 stars but then I saw the "developer" rushing quickly to every negative review to spam the "contact muh support"Developer response
posted 5 years agoHello. Apologies for any frustration. However, in order for our team to troubleshoot the issue, you'd need to contact our customers' support team. That said, the suggestion to contact our support team when facing any sort of malfunction is only natural. - Rated 1 out of 5by Firefox user 13500862, 5 years agoWrong password? I can login in my account on website, in windows app, android, but not the extension.
Developer response
posted 5 years agoHello. Do change your password via our website and checkmark the option to sign out from all of your devices. Afterward, re-login into our extension to see whether the issue that you're currently experiencing persists. If it does regardless, drop a line to our customers' support team, for them to provide you further assistance on its resolve at support.nordvpn.com. Thank you! - Rated 1 out of 5by Firefox user 14740164, 5 years ago
- Rated 1 out of 5by Tom, 5 years agoLot's of bugs, you put your laptop to sleep while connected to a VPN with this extension, you come back, nordvpn extension logged you out for some reason and internet is down because of this, thus you can't log back to nordvpn and disable the VPN connection, to this point it's basically impossible to connect to internet without having te re-enable the extension: very bad work from you team nordvpn, I have to say I was expecting something way better based on the amount of money you can waste on self promotion...
Developer response
posted 5 years agoHello. It would be best if you'd contact our customers' support team while specifying the exact issue that you've experienced while using our service, for them to check what could be causing it and provide you with assistance on its resolve. You may reach our team out at support.nordvpn.com. - Rated 1 out of 5by Fuck Registration, 5 years ago
- Rated 1 out of 5by Firefox user 14881970, 5 years ago
- Rated 1 out of 5by Firefox user 5823835, 5 years agoConstantly breaks, inconsistent.
Gets updated, breaks.Developer response
posted 5 years agoHello. Do update your browser/reinstall our extension to see whether the issue regarding its malfunctioning persists. In case it does regardless, drop a line to our customers' support team, for them to provide you further assistance on its resolve. Our team is available 24/7 at support.nordvpn.com. - Rated 1 out of 5by Fergy, 5 years agoThe extension keeps forgetting my login information but still connects to the internet. This means any security or anonymity is lost. You only need one single moment to be infected and you only need one single moment to lose anonymity.
To find out if you are still connected you have to click the ugly blue and green icon. So to stay safe you have to click this icon every time you think of it because it might have disconnected.
Support told me to reinstall the extension. I hope this works. If it works I would give this extension 4 stars because when it works it works good enough.
Blocking ads without the website being able to detect it would be a great feature. At this moment I don't see anything it blocks. - Rated 1 out of 5by Firefox user 15450112, 5 years agoVery slow. Netflix Prime etc do not work. Paid for 3 years, promised a lot, delivered nothing. Have been breached as well
Developer response
posted 5 years agoHello. These particular services are accessible while using ours. You may refer to our support.nordvpn.com page regarding articles on their accessibility. In case any additional assistance is required, do not hesitate to reach our customers' support team directly. - Rated 1 out of 5by Firefox user 14222568, 5 years agoThe connection to a specific country does not work.
Developer response
posted 5 years agoHello. Do not hesitate to reach our customers' support team if experiencing any issue regarding our extension's functionality. Our team is available 24/7 at support.nordvpn.com. - Rated 1 out of 5by Savinsky, 5 years agoI tried using it to log into HBO GO Romania (I am in UK) and it is not working. Worthless extension
Developer response
posted 5 years agoHello. It would be best if you'd contact our customers' support team regarding assistance on various services accessibility while using ours. Our team is available 24/7 at support.nordvpn.com. - Rated 1 out of 5by Bogdan SCANTEIE, 5 years agoKeeps on randomly loosing credentials on all the environments : ios, android and the firefox extension. I have a 3 years subscription and I can't really use it. I went back to Windscribe who is much cheaper and no problems of this kind. It is a pitty because the net speed provided by Nord VPN is very good. I will come back when you solve this problem. I will not take another subscription to your service
Developer response
posted 5 years agoHello. Do reach our customers' support team, for them to check what could be causing the issue that you're currently experiencing and provide you with assistance on its resolve. You may reach our team out at support.nord-help.com.- Rated 1 out of 5by Firefox user 13449025, 5 years agoOf all the VPN services, this is the most disgusting! The support team is full of money-hungry geeks! They don't want to return the money! I wrote a hundred times that their add-on doesn't work, constantly requires authorization, crashes, they don't care! Don't buy this shit!
Developer response
posted 5 years agoHello. Everything's working as intended on our end. It would be best if you'd contact our customers' support team, for them to check what could be causing the issue that you're currently experiencing and provide you with assistance on its resolve. You may reach our team out at support.nordvpn.com. - Rated 1 out of 5by Firefox user 15146995, 5 years ago
- Rated 1 out of 5by Topher, 5 years agoDoesn't work with my DNS-over-HTTPS service. When I enable it, I get a error that Firefox cannot find the proxy server. So this does nothing useful.
Developer response
posted 5 years agoHello. All of the DNS queries are going through our server, meaning, all of them are encrypted and you’re being assigned a DNS address of one of our server while connected to it. That being said, there is nothing you’d need to do in addition in order to secure your DNS requests. - Rated 1 out of 5by Mysteryalias, 5 years agoEvery single time I update my Firefox App, which is every night (I use Firefox Nightly), this add-on decides to log out and I have to re-login using my password manager each time. So infuriating. Nord, FIX YOUR APPS please!