Reviews for NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox by NordVPN
Review by Firefox user 14336689
Rated 4 out of 5
by Firefox user 14336689, 3 years agoI use Linux Mint, currently v.20.3. The Installation instructions for NordVPN on Linux are terrible, and that is being generous. You are told to download the VPN Debian app, which did not work! it installed but would not launch. Next I tried launching NordVPN form the terminal. It worked after a fashion. The issue here was that there is no visual representation of the status of the connection, which I had to keep checking and found it had frequently dropped. I eventually found how to connect via the network manager at the bottom of one of the pages of instructions. That worked (at last!!). Then the next day I stumbled across how to add the NordVPN extension to Firefox and Chrome based browsers on yet another page of instructions. That gave me a visual in the browser of the VPN status.
Honestly, It was a unbelievable faff that took almost 2 days of swearing and reinstalling.
Nord you seriously need to organize your Linux instructions far better than they are at the moment.
My biggest gripe with Nord is that the customer support chat client is absolute garbage. Once you are past the bot and directed to a customer service rep the wait is totally unacceptable. I waited 3 times for over and hour and still got no response from a human.
For Linux users and those that may need customer services Nord is not the best, by a long way.
Once all is installed (eventually) most things seem to work well, especially the browser extension connections.
But there is a caveat to this, use a speed checker on each server. I have found that some servers are running at less than half the speed of others, though allowing Nord to connect to its selected server in any country usually results in a good fast connection.
This may seem like a lot of moaning, but this is a paid service that is actively courting Linux users, so the need to get their act together regarding documentation (or simplify the installation and the customer service bot.)
Now that I have everything sorted I prefer Nord to my previous VPN. I have knocked off one star because of the nightmare installation process for Linux users.
Honestly, It was a unbelievable faff that took almost 2 days of swearing and reinstalling.
Nord you seriously need to organize your Linux instructions far better than they are at the moment.
My biggest gripe with Nord is that the customer support chat client is absolute garbage. Once you are past the bot and directed to a customer service rep the wait is totally unacceptable. I waited 3 times for over and hour and still got no response from a human.
For Linux users and those that may need customer services Nord is not the best, by a long way.
Once all is installed (eventually) most things seem to work well, especially the browser extension connections.
But there is a caveat to this, use a speed checker on each server. I have found that some servers are running at less than half the speed of others, though allowing Nord to connect to its selected server in any country usually results in a good fast connection.
This may seem like a lot of moaning, but this is a paid service that is actively courting Linux users, so the need to get their act together regarding documentation (or simplify the installation and the customer service bot.)
Now that I have everything sorted I prefer Nord to my previous VPN. I have knocked off one star because of the nightmare installation process for Linux users.
Developer response
posted 3 years agoHello there. We're sorry to hear about the troubles! We always encourage on contacting our support team right away if faced with any issues or troubles with setting up our service, our team is always there and happy to help. To get in contact with one of our agents right away please ask for a 'live agent' within the chat at support.nordvpn.com. Thank you for your feedback and apologies for the inconveniences! -G.M.
2,547 reviews
- Rated 5 out of 5by hokus, 3 days agoDie Verbindung ist stabil und schnell, sodass man problemlos auf Inhalte aus verschiedenen Ländern zugreifen kann, ohne die Internetgeschwindigkeit zu beeinträchtigen. Zudem bietet NordVPN starke Sicherheitsfunktionen und spart mir ein extra Viren Programm
Developer response
posted 3 days agoHallo. Wir freuen uns sehr über Ihre freundliche Bewertung! -L.L. - Rated 5 out of 5by Firefox user 16380517, 4 days ago
- Rated 3 out of 5by Firefox user 18894959, 4 days ago
- Rated 5 out of 5by Duck Tester, 5 days ago
- Rated 5 out of 5by Firefox user 16428779, 6 days ago
- Rated 5 out of 5by LGH312, 6 days ago
- Rated 5 out of 5by Firefox user 18300552, 7 days ago
Developer response
posted 7 days agoЗдравствуйте! Наш VPN-сервис действительно платный, однако мы предоставляем 30-дневную гарантию возврата денег на все планы, приобретенные через наш сайт nord-help.com/pricing/. Вы всегда можете протестировать наш сервис, а если возникнут какие-либо вопросы, не задумываясь, обращайтесь к нам по адресу support.nord-help.com. -D.I- Rated 5 out of 5by Firefox user 15042484, 7 days ago
- Rated 5 out of 5by MrMoonshine, 10 days agoWhilst not perfect, Nord (and by extension this extension) have been gradually improving over the years. Very recommended.
Developer response
posted 10 days agoWe appreciate your positive feedback and are delighted to know you were satisfied with our service. -D.I - Rated 2 out of 5by Firefox user 18949247, 10 days agoI've been using this plugin for 3 years, now less and less. It works perfectly in 30%, 70%completely useless. I have to turn it off many times because it is so slow that the content does not load.
Developer response
posted 10 days agoHello. We sincerely apologize for any inconvenience. As a first step, we recommend reinstalling the browser extension. If the issue continues, please don’t hesitate to contact our support team at support@nordvpn.com, they will be happy to assist you further. -E.G. Developer response
posted 16 days ago您好,很高兴我们的服务符合您的期望!如果您遇到任何问题,请随时联系我们的支持团队:support@nordvpn.com,我们将竭诚为您服务。-E.G.- Rated 1 out of 5by Firefox user 18936022, 18 days agoWe’re having trouble logging you in. Please try again.
garbageDeveloper response
posted 18 days agoHello. We sincerely apologize for the inconvenience. Please try reinstalling the browser extension first. If the issue persists, don’t hesitate to reach out to our support team at support@nordvpn.com, they will be glad to assist you with the login process. -E.G. - Rated 1 out of 5by Firefox user 16354230, 19 days agoSome features may require payment :))) Actually just after installing the extension you are presenting me a Data Plan - so practically I have to pay ... but what features NOT require payment in your opinion ? Because there is NONE ...
Developer response
posted 19 days agoHello! Our service is indeed paid, however, we offer a 30-day money return guarantee to all the plans purchased via our website nordvpn.com/pricing/. You are more than welcome to test out our services, and, if anything, do not hesitate to contact us at support.nordvpn.com. -G.M. - Rated 5 out of 5by williams_S, 20 days ago
- Rated 5 out of 5by LukeNotDuke, 22 days agoI used to think lesser was better, but the nordVPN browser extension allows split tunneling for websites in a very convenient way that more than compensates the loss of performance if your machine can handle it, compared to just using the desktop app.
Developer response
posted 22 days agoHello, Luke. We are glad to hear that our browser extension has been useful to you! However, if you encounter any issues with our application, please don’t hesitate to reach out to our support team at support@nordvpn.com, they will be happy to assist you and ensure that everything works smoothly. -E.G. - Rated 1 out of 5by Firefox user 18924684, 23 days agoВПН только за деньги, не ставьте себе этот мусор.
Developer response
posted 23 days agoЗдравствуйте! Наш VPN-сервис действительно платный, однако мы предоставляем 30-дневную гарантию возврата денег на все планы, приобретенные через наш сайт nord-help.com/pricing/. Вы всегда можете протестировать наш сервис, а если возникнут какие-либо вопросы, не задумываясь, обращайтесь к нам по адресу support.nord-help.com. - K.S Developer response
posted 24 days agoHello there! Glad to see you are enjoying the service. Thank you for the 5 stars! -N.F.- Rated 5 out of 5by Firefox user 14693606, 24 days ago
- Rated 5 out of 5by Rari, a month ago
- Rated 5 out of 5by Horst, a month ago
Developer response
posted a month agoПривіт. Просимо вибачення за можливі незручності. Якщо у вас виникли проблеми з процесом входу, не соромтеся зв’язатися з нашою командою підтримки за адресою support@nordvpn.com, вони будуть раді вам допомогти. -E.G.Developer response
posted a month agoЗдравствуйте. Нам жаль слышать, что у вас возникли проблемы! Пожалуйста, свяжитесь с нами по адресу support.nordvpn.com или support@nordvpn.com, и мы сделаем все возможное, чтобы помочь. -N.F.- Rated 3 out of 5by azal, a month ago
- Rated 5 out of 5by Portigui, a month ago