Reviews for TunnelBear VPN
TunnelBear VPN by TunnelBear, LLC
Review by HELPINGREVIEWZ
Rated 2 out of 5
by HELPINGREVIEWZ, 5 years agoA dangerous "VPN" addon. Using the "free" version you must login everytime you open your browser. So you think you're not protected? Think again. You must separately press the button to select a proxy to use otherwise your still using your home IP? ANy notification of this? NO way-easy to be suckered into giving your home IP. Then the country you select is not valid takes you to an entirely different country and then d/c you midstream with no warning. Very small data limits less than 1gb. What a BS VPN not worth installing unless you want to give many your home ip.
Developer response
posted 5 years agoRawr! Thanks for the review. I'd like to address a few things you have said - first, it's not intended that you have to log in each time to use the extension, regardless of free vs paid (we have no system that would only have free accounts doing this, it's likely that you are running into a bug rather).
Next, we have a very strict NO LOGGING policy: https://www.tunnelbear.com/privacy-policy/. You can clearly see here that we do not log any IPs. I'd also like to inform you that regardless of paid, free, which VPN provider you use, the VPN provider you are using ALWAYS knows your original IP. This is why it's imperative that you use a VPN provider that you can trust. You're free to use another VPN service of course, but we'd appreciate it if you could refrain from spreading misinformation regarding our product. I assure you we are committed to protecting our users' privacy, as this is the core element of our product.
In any case, if you want us to take a look at that bug, please reach out at tunnelbear.com/support.
Next, we have a very strict NO LOGGING policy: https://www.tunnelbear.com/privacy-policy/. You can clearly see here that we do not log any IPs. I'd also like to inform you that regardless of paid, free, which VPN provider you use, the VPN provider you are using ALWAYS knows your original IP. This is why it's imperative that you use a VPN provider that you can trust. You're free to use another VPN service of course, but we'd appreciate it if you could refrain from spreading misinformation regarding our product. I assure you we are committed to protecting our users' privacy, as this is the core element of our product.
In any case, if you want us to take a look at that bug, please reach out at tunnelbear.com/support.
271 reviews
- Rated 1 out of 5by Naxab, 2 months ago
- Rated 1 out of 5by Firefox user 18440096, 4 months ago
- Rated 2 out of 5by NiGoDa, 4 months ago
- Rated 5 out of 5by nik, 5 months ago
- Rated 1 out of 5by Firefox user 16266023, 6 months ago
- Rated 1 out of 5by Ipo, 6 months agoIt's "ON" but doesn't connect to anywhere. Basically doesn't work. Dissapointed, considering the good quality their general VPN service is.
- Rated 3 out of 5by CAPTAIN_RUSSIA, 6 months ago
- Rated 1 out of 5by Firefox user 13558368, 7 months ago
- Rated 5 out of 5by truko22, 8 months agoEs un servicio solidario con los países que sufren censura en el uso de internet, en Venezuela funciona muy bien 🇻🇪 ✊
❤️🐻❤️ - Rated 1 out of 5by Firefox user 17767195, 9 months ago
- Rated 1 out of 5by Firefox user 18451203, 10 months ago
- Rated 1 out of 5by borisons, a year ago
- Rated 5 out of 5by 吳昱, a year ago
- Rated 1 out of 5by Lorddevil, a year ago
- Rated 1 out of 5by yunus, a year ago
- Rated 1 out of 5by Rahama, a year ago
- Rated 1 out of 5by AI88, a year ago
- Rated 5 out of 5by Firefox user 18356980, a year ago
- Rated 3 out of 5by belowfish, a year agoThis is a very solid vpn. Good price, lots of servers and easy to use settings.
However I have to bump this review down quite a bit because of the state the firefox extension is in. I found loads of dnsleaks between this extension and the chrome version which seems completely solid. I tried using the firefox browser extension for a while to see how stable and fast it was compared to the desktop application or chrome, and less than 24 hours later I noticed my ip was getting picked up by trackers and my isp was easily logging my activity.
So again tunnelbear itself is really great, but the firefox extension is borderline broken atm.