About our privacy policy
Solvena is responsible for the processing of personal data as shown in this privacy statement.

Personal data that we process
Solvena processes your personal data because you use our services and/or because you provide this data to us yourself.

This privacy policy applies to the use of the website and the services provided by Solvena. The starting date for the validity of these conditions is 01-02-2024, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information may be shared with third parties. We also explain how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us.

If you have any questions about our privacy policy, please contact our privacy contact person. You will find contact details at the end of our privacy policy.

Below you will find an overview of the personal data we process:
First and last name
E-mail address
Information about your activities on our website
Bank account number
Special and/or sensitive personal data that we process
Our website and/or service does not intend to collect data about website visitors who are younger than 16 years of age. Unless they have permission from parents or guardians. However, we cannot check whether a visitor is older than 16. We therefore recommend that parents be involved in the online activities of their children, in order to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal information about a minor without this consent, please contact us at info@solvena.ai and we will delete this information.

For what purpose and on what basis do we process personal data?
Solvena processes your personal data for the following purposes:

Handling your payment
Sending our newsletter and/or advertising brochure
To be able to call or email you if this is necessary to provide our services
To inform you about changes to our services and products
To offer you the opportunity to create an account
Solvena analyzes your behavior on the website in order to improve the website and tailor the range of products and services to your preferences.
Automated decision making
Solvena makes decisions based on automated processing on matters that may have consequences for people. This concerns decisions that are taken by computer programs or systems, without a human being involved (for example a Solvena employee). Solvena uses the following forms of automatic decision-making:

The service is automatically terminated when the contract expires;
Emails are automatically sent when the contract is about to expire.
How long we keep personal data
Solvena does not store your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected. In practice, this will mean that we keep your data as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you inform us of this, we will also regard this as a request to be forgotten. Based on applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable period runs. However, employees no longer have access to your client profile and documents that we have produced in response to your assignment.

Sharing personal data with third parties
Solvena only provides data to third parties and only if this is necessary for the execution of our agreement with you or to comply with a legal obligation.

Cookies, or similar techniques, that we use
Solvena does not use cookies or similar techniques.

View, adjust or delete data
You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent to data processing or to object to the processing of your personal data by Solvena and you have the right to data portability. This means that you can submit a request to us to send the personal data we have about you in a computer file to you or another organization mentioned by you.

You can request access, correction, deletion, data transfer of your personal data or request for withdrawal of your consent.